When the kitchen faucet leaks, you can’t just call the super. Instead, you have to find a handyman willing to do the work — unless you want to figure out how fix it yourself. But that would mean spending half a day at Home Depot wandering around the plumbing aisle. Buy the wrong materials and you may be back at the store a week later, or calling that handyman anyway to fix your mistake.
How well do the franchise chains perform? One Wall Street Journal reporting team did an informal assessment by hiring handymen all over the United States and asking them to fix a wide range of problems, from a relatively routine leaky faucet to a sticky door. The reporter concluded that "with few licensing requirements and standards for the industry, prices are all over the board." One quote was ten times as large as another. Further, the reporter concluded "A big corporate name is no guarantee of quality or speedy service." One corporate firm took three weeks to fix a stuck door. Service varied from spotty to good, with complaints about unreturned phone calls, service people standing on dining room chairs, leaving holes between wood planking, but liked getting multiple jobs done instead of just one. Customers liked handymen wearing hospital booties (to avoid tracking dirt in houses). The reporter chronicled one experience with repairing a water-damaged ceiling. A franchise firm fixed it for $1,530; a second (non-franchise local handyman) fixed a similar ceiling for $125. The reporter preferred the second worker, despite the fact that he "doesn't have a fancy van -- or carry proof of insurance". Tips for selecting a good handyman include: ask questions, get written estimates on company stationery, make sure handymen guarantee their work, pay with credit cards or checks because this provides an additional record of each transaction, check references and licenses, review feedback about the contractors from Internet sites. To find a competent worker, one can seek referrals from local sources such as a school or church or office park, to see if a staff handyman does projects on the side, as well as ask friends for referrals; a general contractor might have workers who do projects on the side as well. Further, one can try out a new handyman with easy projects such as cleaning gutters to see how well they perform.