You can reschedule or cancel your service at any time. To reschedule, simply go to Your Orders, find your service order and click on the ‘Contact Provider’ button on Your Orders page. To cancel, click on the 'Cancel Order' button on Your Orders page. Payment goes to the pro from your secure Amazon account. Because you aren't charged until the actual work is completed, cancelling a job doesn't require a refund.
Cracking grout in a newly tiled floor is a real letdown after all the work you put into it. The causes could range from a poor grout mix to a lack of expansion joints, to movement of the tiled surface. Although it might ultimately be necessary to stiffen the floor, you can first try using caulk as flexible grout. Find out more in this comprehensive article.
JW were very prompt to reply to our initial quote request in which we described using the master shower caused water to pour down the HVAC return duct and was collecting within the walls and causing water damage on the first floor and in the basement ceiling. We also reached out to see if they could resolve a water issue in a corner of the basement that had become oversaturated during the heavy DC rains this summer causing heavy mold within the insulation and a few rotted studs (in addition to moldy drywall). Josh quickly scheduled a time to come out and take a look at the situation and provided great upfront information regarding what he thought the issue might be (initially believed a ripped rubber liner in the shower), price estimate, and description of the teams they use to work on projects. He estimated 2 workers over 3-4 days for $5,952.00 to $7,936.00 dependent on the severity of the issue and materials required. Once we scheduled the work, Cesar was out on time (a little early every day) from Monday through midday Wednesday. On site Cesar let me know the issue actually seemed to be bad grouting and caulking from the original house flippers. He offered to re-grout the entire shower and re-caulk, then test the shower instead of tearing up the stone tile on the floor. The next day we tested the shower for 10-15 minutes and no leak! Luckily for us the issue was smaller than expected which saved us a lot of hassle and money and I'm glad he opted to try that before blindly tearing up the shower. Beyond the high quality of work in general, a few things stood out in my mind as to how customer-oriented JW is: 1) Cesar constantly checked in if he wanted our opinion on things before moving forward. 2) Within the main leak area, he sprayed anti-fungal solution to prevent residual build up. 3) In the basement leak area, they sprayed base-level drylock to help prevent further issues. 4) We had plans to paint the areas they worked on so we didn't require they to repaint but it was offered to us. When they learned we planned on painting, they primed the area so it was ready for us when we got to painting it. 5) The cleanup crew collected all leftover materials and some extra left by the original flippers. Overall the project came in under budget and under timeline. We were exceptionally pleased with JW and will continue to use them as we need services like theirs.
Everyone has a different skill set, and not everyone was put on this planet with the same aptitude for manual labor. And that’s okay! Whatever your needs, the Handy platform can connect you with the right professionals who won’t be daunted by your task, whatever it might be. Whether you need help with a door that won’t close, a squeaky hinge, drywall repair, or fixing a broken table leg, we’ve got you covered.  You can’t go wrong with Handy—let us connect you with a top-rated handyman with the right skills for your job.
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