You can reschedule or cancel your service at any time. To reschedule, simply go to Your Orders, find your service order and click on the ‘Contact Provider’ button on Your Orders page. To cancel, click on the 'Cancel Order' button on Your Orders page. Payment goes to the pro from your secure Amazon account. Because you aren't charged until the actual work is completed, cancelling a job doesn't require a refund.
How to DIY it: This job can be messy, so protect nearby surfaces by covering them with plastic or cardboard. Spray the springs with garage door lubricant (about 
$7 at home centers). Don’t use oil, grease, or other lubricants. They may be cheaper, or you may have them on hand already, but they won’t work as well and tend to pick up dust and grit—just what you don’t want on moving parts.
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