JW were very prompt to reply to our initial quote request in which we described using the master shower caused water to pour down the HVAC return duct and was collecting within the walls and causing water damage on the first floor and in the basement ceiling. We also reached out to see if they could resolve a water issue in a corner of the basement that had become oversaturated during the heavy DC rains this summer causing heavy mold within the insulation and a few rotted studs (in addition to moldy drywall). Josh quickly scheduled a time to come out and take a look at the situation and provided great upfront information regarding what he thought the issue might be (initially believed a ripped rubber liner in the shower), price estimate, and description of the teams they use to work on projects. He estimated 2 workers over 3-4 days for $5,952.00 to $7,936.00 dependent on the severity of the issue and materials required. Once we scheduled the work, Cesar was out on time (a little early every day) from Monday through midday Wednesday. On site Cesar let me know the issue actually seemed to be bad grouting and caulking from the original house flippers. He offered to re-grout the entire shower and re-caulk, then test the shower instead of tearing up the stone tile on the floor. The next day we tested the shower for 10-15 minutes and no leak! Luckily for us the issue was smaller than expected which saved us a lot of hassle and money and I'm glad he opted to try that before blindly tearing up the shower. Beyond the high quality of work in general, a few things stood out in my mind as to how customer-oriented JW is: 1) Cesar constantly checked in if he wanted our opinion on things before moving forward. 2) Within the main leak area, he sprayed anti-fungal solution to prevent residual build up. 3) In the basement leak area, they sprayed base-level drylock to help prevent further issues. 4) We had plans to paint the areas they worked on so we didn't require they to repaint but it was offered to us. When they learned we planned on painting, they primed the area so it was ready for us when we got to painting it. 5) The cleanup crew collected all leftover materials and some extra left by the original flippers. Overall the project came in under budget and under timeline. We were exceptionally pleased with JW and will continue to use them as we need services like theirs.
While you’re at it: Don’t cheap out and use rock salt instead of water-­softener salt, even though rock salt costs half as much. It contains far more impurities that will clog up the works, and you could wind up needing to spend $600 or more for a new water softener. Make sure you always follow these home care tips to save you time, money, and stress.
When you hire a contractor or specialist, they usually supply the materials, and often at a markup. If they don't provide the materials, they may not guarantee a repair, or your choices are limited to what they have in stock. When you choose your own materials, you know how much the product costs, and you can stay within your budget. You also get to choose the manufacturer, finish and register any warranty agreement.
You'll get an email from your pro to confirm the date, time, and other details. Please be prepared to provide your pro the exact list of projects you would like them to complete and, wherever possible, related product URLs. During appointment scheduling, you will have the option to allow the provider to contact you to discuss the projects and tools needed in more detail.
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